Studio Policies

At Journey, our studio policies are designed to support students with clear expectations that create a smooth, supportive, and positive experience for everyone.

Year-Round Schedule

Journey follows a year-round schedule to encourage consistency and steady progress. There are a total of 36 lessons/recitals scheduled per year.

Tuition Structure

Tuition is divided into equal monthly payments, making costs predictable and consistent throughout the year. Monthly tuition is not based on the number of lessons in a particular month, but is evenly spread across the full program. Tuition & fees are non-refundable. Tuition is not prorated for partial months.

Journey Program Pricing

Our programs are designed by age and developmental stage, offering multi-level foundational group classes for each group, with optional weekly private lessons for individualized support.

The annual studio fee is due only once per year per family. It includes a Journey T-shirt, piano bag, sheet music folder, and a scale book. It also includes all other student materials and resources used throughout the year such as other music, books, digital learning tools, games, & rewards.

Annual Studio Fee ~ $99

The annual studio fee is due only once per year per student. It includes a Journey T-shirt, piano bag, sheet music folder, and a scale book. It also includes all other student materials and resources used throughout the year such as other music, books, digital learning tools, games, & rewards.Journey Program Pricing for first 88 Journey Founding Members

Our programs are designed by age and developmental stage, offering multi-level foundational group classes for each group, with optional weekly private lessons for individualized support.

Journey First Steps ~ Ages 3-4 ~ 30-min weekly ~ $125/ month

Journey Beginnings ~ Ages 5-7 ~ 30-min weekly ~ $125/month

Journey Pathways ~ Ages 8-10 ~ 45-min weekly ~ $175/month

Journey Destinations ~ Ages 11-17 ~ 60-min weekly ~ $225/month

Journey Encore ~ Adults 18+ ~ 60-min weekly ~ $225/month

15-Minute Weekly Private Lesson Add-On ~ $59/ month

30-Minute Weekly Private Lesson Add-On ~ $119/month

Make-Up Lessons

If the studio needs to cancel a lesson, families will be notified as soon as possible and a make-up lesson will be scheduled.

If a student is unable to attend a lesson, we ask for at least 24 hours notice. Each student may receive one make-up lesson per month, scheduled during a make-up week or another agreed-upon time. Lessons canceled the day of or missed without notice are not eligible for a make-up.

New students may begin at the start of any month, and tuition remains the same regardless of start date. Students may request one leave of absence per year for up to two months, during which their lesson time will be held. A 30-day notice is required to discontinue lessons.

Journey Additional Pricing

Journey students enjoy special pricing on additional foundational classes, private lessons, seasonal camps, Parent Night Out Events, Saturday workshops, and piano birthday parties!

Contact us for exact price details.

Drop-Off

To help lessons run smoothly, families are asked to arrive no earlier than 5 minutes before their scheduled lesson. Early arrivals may interrupt other students’ learning time.

Parents may drop off their child for the lesson and return at dismissal. Staying for the lesson is option, and a waiting area is available in the front for those who choose to stay. Siblings are welcome to stay if they are supervised by a parent/guardian.

Pick-Up

Students must be picked up promptly at the end of their scheduled lesson time. The final 5 minutes of lesson time is reserved for them to use their Journey Jems, and parents can choose to come in to help them choose their reward.

Students 10 years old and younger must remain inside the studio until a parent or authorized adult arrives. Students age 11 and older may leave independently unless a parent has submitted a written request for the student to remain in the studio. Teachers are not responsible for students outside of lesson times.

If you are unexpectedly delayed, please notify the studio as soon as possible by texting 801-419-6039.

Media & Photo Release

We love celebrating our students and sharing the joy of learning music! By enrolling at Journey Piano Studio, families give permission for photos and/or short videos of students participating in studio activities.

If you would prefer that your child not be included in photos or videos, just let us know by emailing hello@yourpianojourney.com ~ we’re always happy to accommodate.

Digital & Equipment Use

Studio iPads and apps may be used during lessons for learning activities. Students are expected to use devices appropriately and only for lesson purposes. The studio is not responsible for technical issues or data loss. Families may be responsible for damage caused by misuse.

Students may use studio pianos and equipment during lessons and are expected to treat them with care. Normal wear is expected; however, damage caused by misuse may be the responsibility of the student’s family.

Injury & Activity Liability

Journey Piano Studio activities may include movement & group participation. We take care to provide a safe & supportive environment, and by enrolling, families acknowledge these normal activities and agree to release Journey Piano Studio and its staff from liability for minor injuries that may occur during regular studio participation.

Food & Allergies

To help keep our studio clean and focused, we ask that gum, food, and personal toys remain outside the studio.

Food or treats may be part of the reward system or studio activities/events. Please let us know of any allergies or if you prefer your child not participate.

At Home Learning

Progress at Journey is supported by simple, consistent practice at home. We encourage families to help create a positive practice routine that fits their child’s stage and schedule.

Students are encouraged to practice in two different ways:

1. If they have a digital piano at home and access to an iPad, they can schedule a session to learn how to use the digital piano software at home, just like in the studio. Using this method can greatly accelerate their progress. (Optional)

2. The music each student should practice for their solo and/or group ensemble will be provided in their sheet music folder.

Waiting List

When classes at Journey Studio are full, students will be placed on a waiting list in the order requests are received. Placement does not guarantee enrollment. Once a spot opens, families will be contacted by email/text and have 48 hours to accept. If no response is received, the spot will go to the next student. Availability depends on lesson times, class type, and instructor schedules. Joining the waiting list is free, and tuition is only charged once enrollment is confirmed.

Communication

By enrolling in lessons with Journey, you agree that the studio may contact you via email and text regarding lessons, events, and studio updates. If you would like to opt out of emails or texts, you are welcome to email the studio to adjust your preferences.

To ensure our full focus remains on students during lessons, we are not always able to step away to discuss questions in person. For all questions, updates, or concerns, please call, text, or email the studio, and we will respond as soon as possible.

Please feel free to contact the studio at any time regarding any concerns or updates on progress. The combined efforts of student/parent/teacher always produce the best results!

Thank you for helping us provide an amazing learning environment for our Journey family!

For more information visit: yourpianojourney.com

Email: hello@yourpianojourney.com

Call or text: 801-419-6039